RETURN OF PRODUCTS
You have the right to return your order in whole or in part within a time-limit of 14 working days from the date you received it. In case you wish to return the product or when the replacement of a product is not possible due to lack of stockage, you get a refund. The refund costs will be credited to you by the original payment method, but any delivery costs will be deducted from this (unless no cost .
The return expenses fall upon the customer, but in case of the company’s error in the shipment of the product or in case of a faulty product, the return expenses fall upon the company. For hygienic reasons, our company shall not accept return of certain items such as swimwear, leggings, bodysuits, pantyhose and jewelry, unless they are defective..
The returned product should be in its original state, the product’s special signs (shields, stickers, labels) and additional accessories of the product (belt, hood, spare buttons, etc.) should be included, and must not have undergone any processing (washing, processing). All products returned to the NAMASTE warehouse, go through a very careful examination.
In general, the procedure to be followed is this:
- Contact our customer service department via e-mail at firstname.lastname@example.org, or by phone at +30 211 2167188 from Monday to Friday, 10: 00 to 18: 00.
- Complete the Return Form found in the packaging, in case you have lost the special form, you can download it from here.
- You must pack the return form, along with the returned products and the payment receipt.
- Send the package with a shipping company at 27 MYLLEROY STREET, 104 36 METAXOURGEIO.
In case of the company’s error, when the return expenses fall upon the company, the shipment of the products should be made through the company GENIKI TAXYDROMIKI. In any other case, when the return expenses fall upon the you, you can send the products with a courier of your choice.
Refunds will be made within 10 working days from the receipt of the returned merchandise through ALPHA BANK. The initial shipping and delivery costs are not refundable. The company is not responsible for the pricing policy of the other banks and is not obliged to pay the additional expenses that may occur beyond the ones ALPHA BANK charges.